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FAQFirst of all you need to register as a "member". Once you have registered and updated you "account" with your user-data, address, e-mail etc, you can proceed to the "STORE" section. IMPORTANT: To order updates, upgrades or cross grades, the end user must already be registered with MI7. Should it become apparent after further investigation that the customer is not entitled to buy an update or upgrade, the customer will be invoiced in the amount of the difference in price to the full version. Delivered goods and services remain the property of MI-Seven AB until all demands on the order have been fulfilled. In order to "get access" to the full potential of the MI7 website, we need to know who you are. We strongly advice that you take the time to fill our your details under "Manage account" and keep you account updated - it will be well worth it! And because there is no one better to keep these details up-to-date than yourself, we have given you the power to do so. Example: Have you changed your e-mail recently? Log-in under "Manage account" and update your e-mail so we can continue to keep you informed about the latest news and updates, special "member" offers and so on. You´ll never be left "out-of-the-loop" again! Once you have registered as a "member" you get full access to the on-line "STORE" section. You also get access to several powerful tools such as our "user-forum" located under the "Members/Communities" section. As a MI7 member you will get the opportunity to our "Special offers" section, as well as "Latest news". There are several reasons for wanting to do this. The most obvious reason is that you live far away from you local reseller. Another reason could be that you need to get your hands on a product or an update ASAP, and therefore it would make sense to get this directly sent to your home address. From time to time we MI7 will announce special deals for "members only". Some of these deals will also be available through your regular reseller. Not necessarily. We give you the choice to do both, and we are sometimes obliged to provide this service from our manufacturers. A software update might make more sense to buy from the MI7 store than a full version of a product, simply because you might need your local reseller to help you install and configure the products on your PC or Mac. We have even given our resellers the option to order products for their customers while the customers are in the local reseller store, and have the goods delivered directly to the customers home or office address. Why make things more difficult than they have to be... All prices are in Euros unless otherwise stated. Delivered goods and services remain the property of MI-Seven AB until all demands on the order have been fulfilled. You can choose to pay with several different credit cards. We accept Visa, Mastercard/Eurocard, American Express and Diners Club credit cards. Some customer data is sent to the contractual partner institution authorizing the credit card for verification purposes. The purchase price of the goods or services is due as soon as you have placed the order and is payable in advance. Yes! You might be hesitant about leaving out you credit card number over the Internet. That is why the MI7 web site uses a technology called SSL (Secure Sockets Layer) which allows all order data to be encrypted and impossible to steal. Maybe you have heard about other credit card numbers getting 'stolen' on the Internet. Yes, it can happen, but only if you would send your credit card number via e-mail or a non-secure web page. And even if you do any of those two things, the chances are still very slim that someone is watching you. It's just as unlikely as the thought that someone has tapped into your telephone wire just when you leave out your credit card number over the phone. In fact, it's much more likely that your credit card number gets stolen when you use the card in the 'ordinary' way - i.e. shopping in a retail store. The store automatically acquires your credit card number when you pay using the card - they keep a copy of the receipt. And if you throw away your own receipt from a credit card transaction, there's always the chance that someone picks it up. So frankly, the Internet is just as safe or even safer than the real world. As the headquarter of MI7 is based in Malmö, Sweden, we have chosen to cooperate with Stella Logistik AB who are based in Malmö, Sweden. They will handle everything to do with our logistics. Stella Logistik AB has many years of experience and many good references in dealing with such matters. We are therefore going to use this as our only warehouse, and all shipments will go directly to you as an end-user. Schenker Logistics will handle all shipments within Sweden, and for all shipments outside Sweden we have chosen to cooperate with UPS. Normally we will ship products using UPS Standard shipment, as is cost-efficient, and this normally takes 2-3 days in delivery-time - depending on where you live. You CAN choose to have goods delivered as UPS Express, but this would then cost considerably more in shipping cost for you. Either way, this is your choice as a buying customer to decide what suits you best. When you receive the ordered goods we kindly ask you to please check the delivered goods for any obvious defects. Should there be any damage caused by UPS or Schenker Logistics during shipment, we need to know as soon as possible after you have received the goods. For such an event you will need a RA (return) number BEFORE sending the goods back to us. Please send us an e-mail to info@mi7.com where we ask you to explain the problem together with you name, invoice number, date of purchase etc, so we can process the request as soon as we can. How do I "track & trace" my shipment once I've placed an order? You have to be logged in as a member (with our user-name and password). You then proceed to the "STORE" sections and select "Tracking". This givesYou the links to "UPS tracking" (for all customers OUTSIDE Sweden) and "Schenker tracking". (For all Swedish customers) You as our customer has the right to cancel any pending orders (i.e. orders that have been placed but not completed) - without giving any reasons, up to 2 weeks after placing an order - but before receiving the goods. (Example: you might want to place a pre-order for a software update or new product.) Canceling an order within this period terminates the order. To meet this deadline, it is sufficient to send your cancellation within the cancellation period. As a customer you may cancel the order in writing or any other permanent method of data transmission e.g. by sending a letter, fax or e-mail. Please send such an e-mail to info@mi7.com IMPORTANT: As soon as you open the seal or wrapping of a software product you lose the right to cancel the order. There is no right of cancellation of orders for any goods or services supplied via instant delivery/download due to the nature of these products. Statutory cancellation rights are also not applicable to any product that is tailored to your personal needs. Returning the goods is permitted only if you send the products to the appropriate mailing address; the products are still packaged in the original wrapping and include the complete contents of the products. To make use of your cancellation or return rights, please contact MI7 to obtain a Return Authorization number and to determine the details for returning the products. You can contact MI7 for returns on the following address: info@mi7.com Whenever an order has been cancelled within the cancellation period, any payment that already has been paid to us (i.e. debited from your credit card) will be refunded to you by crediting the bank or credit card account specified in your order for the appropriate amount. When returning goods the customer must cover any transport cost, unless the goods supplied did not correspond to the goods originally ordered. When transferring the right of use of goods, the customer entitled to cancel a particular order will cover all costs incurred from the time the goods were received to the time when the order was cancelled. If the customer is directly responsible for any damage to, destruction of or loss of the goods for which the customer is entitled to a cancellation, the customer must cover any incurred loss of value. MI7 will replace any goods that has been damaged or broken in transit. Before returning such products to us, you will need a RA (return) number, which you get by sending an e-mail to service@mi7.com We will then process the enquiry and send you a proper RA form via e-mail with a RA number (and a correctly filled in pro-forma invoice if you live outside Sweden) that needs to follow the goods that are being returned. MI7 will replace any wrongly delivered goods that has been sent to you with the "correct" goods without any extra cost on your behalf. Before returning such wrongly sent products back to us, you will need a RA (return) number which you get by sending an e-mail to info@mi7.com We will then process the enquiry and send you a proper RA form via e-mail with a RA number (and a correctly filled in pro-forma invoice if you live outside Sweden) that needs to follow the goods that are being returned. MI7 is responsible for repairing any damaged or broken product, which are still under warranty. Products that are out of warranty should also be handled in the same way by MI7. Before returning products for repair to us, you will need a RA (return) number, which you will get by sending an e-mail to service@mi7.com We will then process the enquiry and send you a proper RA form via e-mail with a RA number (and a correctly filled in pro-forma invoice if you live outside Sweden) that needs to follow the goods that are being returned. Should a damaged or broken product which you have purchased trough a reseller need repair, this should be handled in the same way as described above through your local reseller, who then get in touch with us to get an RA number like any other return of goods and/or repairs. By opening the original packaging or downloading the product you accept copyrights as well as warranty restrictions. Should you find any defect of the merchandise during the two-week warranty period, and then MI7 at its sole discretion will either replace the merchandise or remove any defects. Should we be unable to do so within an acceptable period of time, you are entitled to cancel your order. For more information regarding warranty please look under the section under "STORE" called "Terms and conditions". The risk of loss is transferred to you once the merchandise has been sent to you. This also applies with part deliveries. If you are buying software via electronic delivery (Instant Delivery), we carry the risk of loss until the software has been fully transferred to your computer. In the same way you can order any product on-line using the "STORE" section (which you have to be logged in to get access to). IMPORTANT: To order updates, upgrades or cross grades, the end user must already be registered with MI7. Should it become apparent after further investigation that the customer is not entitled to buy an update or upgrade, the customer will be invoiced in the amount of the difference in price to the full version. NO! To order updates, upgrades or cross grades, the end user must already be registered with MI7. Should it become apparent after further investigation that the customer is not entitled to buy an update or upgrade, the customer will be invoiced in the amount of the difference in price to the full version. |